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Communicate With Curiosity and Intention

A woman with down syndrome who is a florist working in a garden center.

How can you enhance your communication skills?

Before you send an email or start a conversation, identify your top points to communicate. Present your bottom line up front, and then follow up with supporting details and reasoning.


Intentional communication not only makes your message clearer; a top-down approach to sharing ideas encourages others to stay curious and reciprocate effective communications. Direct communication creates less room for emotional bias and errors in thinking.


  • Identify the main points you want to communicate.
  • Use simple language to express these takeaway ideas clearly.
  • Focus on the end goal as you plan and fine-tune your message.
  • Consider the context of your message, including your audience, purpose and values.

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